phwen Privacy Policy — How Your Personal Data Is Handled

When you register and use phwen, we collect certain personal information that is necessary to operate your account and deliver a secure entertainment experience. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. Location data at the country level may be collected to ensure compliance with applicable Philippine laws and to prevent access from restricted jurisdictions. All information collected is limited to what is genuinely needed and is not gathered beyond what these purposes require.

The personal data we hold is used solely to operate and improve your phwen account and the services we provide to Philippine players. Your registration details are used to verify your identity, process transactions in Philippine pesos, and fulfil our responsible gaming obligations, including age verification and self-exclusion management. Technical and session data is used to detect fraud, prevent unauthorised account access, and ensure that games, betting markets, lottery draws, and jackpot features run reliably. We may use your contact details to send you important account-related notifications, such as deposit confirmations, withdrawal updates, or security alerts — not for unsolicited marketing unless you have explicitly opted in. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

phwen does not sell or trade your personal information to outside parties. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, provided those partners are bound by confidentiality agreements and are not permitted to use your data for any purpose beyond the service they provide to us. We may also disclose your data when required to do so by Philippine law, a court order, or a regulatory authority with lawful jurisdiction over our operations. In the event of a business restructure or acquisition, player data may be transferred to a successor entity under the same privacy commitments set out in this policy. You will be notified of any such change that materially affects how your data is handled.

phwen retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal obligations under applicable Philippine regulations. Account records, transaction histories, and identity verification documents are kept for a minimum of five years following account closure to comply with anti-money laundering requirements and financial record-keeping rules. Technical session logs are retained for a shorter period — typically 90 days — unless a security investigation requires them to be preserved for longer. Once the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you wish to request early deletion of specific data, please refer to the Your Rights section below for details on how to submit that request.

phwen uses cookies and similar technologies to keep your session active, remember your preferences, and gather anonymised analytics that help us understand how players use the platform on mobile browsers in the Philippines. Essential cookies are strictly necessary for the platform to function — without them, features such as account login, wallet access, and game loading would not work correctly. Analytics cookies collect aggregated, non-identifiable usage data such as page visit counts, session duration, and navigation paths; this data helps us identify which features are most useful and where improvements are needed. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some parts of the platform perform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of phwen.

As a phwen player based in the Philippines, you have the right to access a copy of the personal data we hold about you, request corrections if any information is inaccurate, and ask us to delete data that we no longer have a lawful basis to keep. You may also object to or restrict certain types of processing — for example, if you believe your data is being used in a way that goes beyond what you originally consented to when you registered. To exercise any of these rights, please contact our support team by email at the address provided in the Contact section below; we will respond to all verified data requests within a reasonable timeframe. If you have opted in to receive marketing communications, you can withdraw that consent at any time by following the unsubscribe instructions in any message or by contacting support directly. phwen will not penalise you or restrict your access to the platform for exercising your data rights in good faith.

We take the security of your personal information seriously and have put in place a range of technical and organisational safeguards to protect it from unauthorised access, disclosure, or loss. All data transmitted between your device and the phwen platform is encrypted using industry-standard TLS protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit. Account access is protected by password authentication, and we strongly encourage all players to choose strong, unique passwords and to avoid reusing credentials from other platforms. Internal access to player data is restricted on a need-to-know basis — only staff with a legitimate operational reason can view personal records, and all access is logged and audited. In the unlikely event of a data breach that poses a risk to your personal information, phwen will notify affected players and the relevant Philippine authorities as required by law, without undue delay.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our support team at: support at phwen.club. We review and update this policy periodically to reflect changes in our platform, applicable Philippine law, or industry best practices, and the effective date at the top of the page will always indicate when the most recent revision was made. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. For questions about responsible gaming and the self-exclusion tools available to you, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics in plain Philippine English.